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Hospitality Training

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Hospitality Training title with male and female in uniform at a hotel front desk

The Okeechobee County Board of County Commissioners and your Tourism Department are happy to announce that you can now access complimentary hospitality training.  With our partnership with the Florida Restaurant & Lodging Association (FRLA) and Visit Florida, the online training for front-line employees that will consist of different modules that give you the tools needed to create memorable moment for your guests.

Why take this training?

Knowledge is power. By participating in this program, front line employees will understand these key factors for success:

  • Employees drive the customer experience, which creates repeat business and generates revenue
  • Good experiences lead to recommendations, bringing more business to Florida
  • More visitors ultimately means job create and professional growth opportunities

After successfully completing the training modules, individual participants will take a 25 question multiple-choice final exam.  If a score of 80% is achieved, the participant will receive a Visit Florida certificate of completion and will be entered into Visit Florida's Online Hospitality Training Incentive Program, with reward opportunities for the front-line employee and company they represent.

To get started:

  1. Create an account, click here
  2. To begin your training, click here

You will find the options of two courses:

  1. The Power of One
  2. Resolving Guest Conflict

Please know that each of these courses normally cost $75.00 each

You will need to select "Proceed to Checkout" where you can use the promo code VFOCTDC to make the training FREE for your employees. 

Have Questions?

Click here to consult the Hospitality Training FAQ page. If the question you have is not here, please email training@VISITFLORIDA.org for further assistance.